Inquire now Inquire now Book an appoinment Book an appoinment

Collection of Personal Information

    We will only collect personal information that is necessary for our business activities or as required by law. The types of personal information we may collect include:

    • Contact Information: Name, email address, phone number, and mailing address.

    • Account Information: Username, passwords, and other registration information.

    • Payment Information: Credit card or other payment-related details.

    • Job Application Information: Resume, employment history, and related details if you apply for a job with us.

  1. How We Collect Information

    2. We collect personal information in the following ways:

    • Directly from you when you complete forms, make an inquiry, or communicate with us.

    • Through your interactions with our website, including via cookies and other tracking technologies.

    • From third parties where required or permitted by law (e.g., public sources or service providers).

  2. Sensitive Information

    3. We do not generally collect sensitive information (such as health information, racial or ethnic origin, or political opinions). If we do, it will only be collected with your explicit consent or as required by law.

Use of Personal Information

    We use your personal information for the following purposes:

    • Providing Services: To facilitate your use of our website, process transactions, and respond to inquiries.

    • Marketing and Communications: To send you promotional information and updates (with your consent).

    • Improving Our Services: To understand usage patterns, analyze trends, and improve our offerings.

    • Legal Compliance: To comply with obligations under Australian law and respond to lawful requests from authorities.

    • Recruitment: To assess job applications and communicate with candidates.

  1. Direct Marketing

    2. We may send you direct marketing communications about our services or products. You can opt-out of these communications at any time by contacting us or following the unsubscribe link in the emails.

Disclosure of Personal Information

    We may share your personal information with third parties in the following situations:

    • Service Providers: Third-party vendors who assist us with payment processing, website hosting, marketing services, or IT support. These providers are required to handle your data confidentially.

    • Legal Obligations: If required by law, we may disclose your information to government agencies, law enforcement, or regulatory bodies.

    • Business Transactions: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

    We will never sell your personal information to third parties for their own marketing purposes.

Overseas Disclosure

    In some cases, we may transfer personal information to service providers located overseas. Where this occurs, we will ensure that these parties comply with Australian privacy laws or equivalent standards, in accordance with APP 8.

Data Security

    We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. This includes physical, technical, and organizational measures. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.

Accessing and Correcting Your Personal Information

    Under the Privacy Act 1988, you have the right to:

    • Access your personal information that we hold.

    • Request corrections if you believe the information we hold is inaccurate, outdated, or incomplete.

    To request access or corrections, please contact us using the details provided at the end of this policy. We may need to verify your identity before processing your request and may charge a reasonable fee for providing access to your personal data.

Anonymity and Pseudonymity

    Where it is lawful and practical, you have the option to remain anonymous or use a pseudonym when dealing with us. However, in some cases, we may need to collect personal information to fulfill legal requirements or provide services to you.

Retention of Personal Information

    We will only retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements. Once no longer needed, we will take reasonable steps to securely destroy or de-identify your personal information.

Complaints and Dispute Resolution

    If you have any concerns or complaints regarding the way we have handled your personal information, please contact us using the details provided below. We will investigate your complaint and respond to you within a reasonable timeframe.

    If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Cookies and Tracking Technologies

    We use cookies and similar technologies to collect non-personal data and enhance your experience on our website. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this page regularly for any updates.

Contact Us

    If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

    NeoSolax Pty Ltd
    Email: [email protected]