Inquire now Inquire now Book an appoinment Book an appoinment

Proactively Identify Potential Issues

Our Magento maintenance and support packages include two main sections: Maintenance and Support. Under Maintenance, we proactively monitor and address issues with our weekly monitoring cycle. Here are the actions we take:

Conduct smoke tests on the website and test the checkout process.

Monitor servers (and other AWS resources such as load balancer, RDS, EC2 instances) for any abnormalities over the last week.

Verify backups are running smoothly.

Check that caching is enabled and working properly every week.

Ensure basic SEO elements like sitemaps and robots.txt files are in place and up-to-date.

Perform manual invalidation and reindexing of the indexes.

Investigate Cloudflare to identify potential threats and update necessary firewall rules to mitigate any attacks.

Review New Relic Logs for silent errors.

Use uptime monitors to check for any unnoticed downtime.

Analyze a few Log Rocket sessions to ensure a smooth customer journey.

Monitor Google Analytics and Google Search Console to detect any significant drops.

Ensure log file rotation and clean logs where necessary.

Investigate any downtime occurrences and identify the root cause.

Provide a report with technical suggestions on security patches.

Offer suggestions for implementing or integrating new features that provide better ROIs for the business.

Why Choose NeoSolax for Magento 2 Support and Maintenance?

Choosing the right partner for your Magento support and maintenance is crucial for ensuring continuous and efficient operations. Here are key reasons why NeoSolax stands out:

Expertise in Magento Maintenance and Support

Our team of certified Magento developers specializes in Magento 2 support and maintenance. We ensure your eCommerce platform is always running at peak performance by providing regular updates, security patches, and performance optimizations.

Proactive Maintenance Services

We offer proactive Magento maintenance and support services to identify and resolve potential issues before they impact your business. Our regular health checks and performance audits ensure that your Magento 2 store remains secure and efficient.

Customized Support Plans

At NeoSolax, we understand that every business has unique requirements. We offer customized Magento support and maintenance plans tailored to your specific needs, ensuring you get the most out of your Magento 2 platform.

24/7 Magento Support and Maintenance Services

Our team provides round-the-clock monitoring and support to ensure any issues are addressed promptly. With our 24/7 support, you can be confident that your Magento 2 store is always in good hands.

Our Magento 2 Support and Maintenance Services

Regular Updates and Patches

We ensure your Magento 2 store is always up-to-date with the latest features and security patches. Our team performs regular updates to keep your platform secure and functioning optimally.

Awesome Image
Awesome Image

Performance Optimization

We conduct thorough performance audits and optimizations to enhance your store's speed and responsiveness. Our optimizations help improve user experience and boost your SEO rankings.

Security Management

Security is paramount in eCommerce. We implement advanced security measures, including regular vulnerability scans, firewall configurations, and SSL certificate management, to protect your store from threats.

Awesome Image
Awesome Image

Backup and Recovery

Data loss can be catastrophic for any business. We monitor the backup to ensure your data is always safe and can be quickly restored in case of any issues.

Technical Support and Troubleshooting

Our team offers technical support and troubleshooting services to resolve any issues you may encounter with your Magento 2 store. From bug fixes to configuration changes, we are here to help.

Awesome Image

Our Support Packages

DetailPlatinum PackageGold PackageSilver PackageBronze PackageAd-hoc Support
Support Hours (Techlead/Dev/QA/PM)130602510As needed
Maintenance Hours10101010As needed
Monthly Fee (AUD) Inquire Inquire Inquire Inquire Inquire Inquire Inquire Inquire Inquire Inquire
Excess Hourly Rate (AUD) Inquire Inquire Inquire Inquire Inquire Inquire Inquire Inquire Inquire Inquire

Platinum and Gold packages include 24/7 response within 1 hour for critical issues (site down, payment process not working, etc.).

Benefits of Our Magento 2 Support and Maintenance Services

01

Enhanced Security

Our proactive security measures protect your Magento 2 store from cyber threats, ensuring the safety of your customer data and business information.

02

Improved Performance

Regular performance optimizations ensure your store runs smoothly and efficiently, providing a better shopping experience for your customers.

03

Minimized Downtime

With our 24/7 monitoring and support, we address issues promptly, minimizing downtime and keeping your store operational at all times.

04

Scalability and Flexibility

Our support services are designed to grow with your business. Whether you need additional features or scalability improvements, we are here to support your growth.

05

Peace of Mind

With NeoSolax handling your Magento 2 support and maintenance, you can focus on your core business activities, knowing that your eCommerce platform is in expert hands.

Contact NeoSolax Now for All Your Custom Integration and Development Requirement

Ready to ensure your Magento 2 store operates at its best with expert Magento maintenance and support services? Contact our team today to discuss your requirements and learn how we can help you achieve seamless operation and growth for your eCommerce platform.

Inquire now Inquire now Book an appoinment Book an appoinment